Refund policy

Return soltven.com

We offer a 30‑day return policy. You may submit a return request within 30 days after you receive your order.

To qualify for a return, items must be in original condition: unworn, unused, with all tags attached and in original packaging. A receipt or proof of purchase is also required.

Initiate your return by emailing us at JosetteStake236158@outlook.com. Once your return request is approved, we will provide a return shipping label together with detailed return shipping instructions. Goods returned without prior return authorization will not be processed. You may reach out to the same email for any return‑related inquiries.

Damaged, Defective or Incorrect Items

Please inspect your goods upon delivery. Contact us right away if you receive defective, damaged or wrong items, so we can assess the problem and resolve it for you.

Non‑Returnable Items

The following categories cannot be returned: ‑ Perishable goods (food, flowers, plants) ‑ Custom‑made & personalized items ‑ Personal care products ‑ Hazardous materials, flammable liquids and gases ‑ Sale‑discounted goods and gift cards

If you are unsure whether your product qualifies for return, feel free to contact us.

Exchanges

The most efficient way to get your desired item is to complete a return for your current product. After your return gets approved, place a brand‑new order for the replacement item.

EU 14‑Day Cooling‑Off Period

For orders shipped to the European Union, you are entitled to cancel or return your purchase within 14 days for any reason, with no justification required. Items must remain unused, unmodified, with tags and original packaging intact, accompanied by purchase proof.

Refunds

After we receive and examine your returned parcel, we will inform you of the refund approval result. If approved, refunds will be issued to your original payment method within 10 business days. Please note banks or credit card providers may need extra time to finish and post your refund transaction.